RMT management and staff are committed to providing Training and Assessment services, resources, support and equipment in a condition and environment that is conducive with achieving competency in the units of study undertaken. We work closely with our enterprise clients to provide services that meet their needs, and those of their learners. Our services are monitored through regular stakeholder feedback, moderation and assessment validation activities and acted upon through our Continuous Improvement processes. RMT uses qualified and experienced staff who regularly undertake professional development. RMT is committed to supporting a range of approaches to its training delivery and assessment strategies.
RMT will promptly provide parchments of any qualifications and/or statements of attainment achieved by enrolled students and provide ongoing assistance to enquiring students with regard to their record of achievements and statements of attainment. RMT practices national recognition whereby the RTO recognises the parchments awarded by other RTOs.
RMT applies sound and accountable financial practices within its day-to-day operations and maintains its adherence to an equitable refund policy and Fees in Advance Policy in accordance with Australian Consumer Law 2011. (These are explained in the Fee Schedule). The schedule also explains fee payments arrangements, and the expenditure breakdown of fees.
RMT is committed to implementing best practice in its records management practices and systems, responding in a timely manner to all requests of information from present and past students. All staff employed by RMT will be required to apply themselves to the provisions of the Privacy Act 1988, Records are retained for 30 years.
RMT Management and staff provide assistance to all clients to identify and achieve their desired outcomes. RMT is committed to providing training and assessment services to all clients regardless of race, religion, sex, socio-economic status, disability, language, literacy or numeracy and upholds the principles of equal opportunity. Enrolling students are encouraged to undertake an LLN diagnostic.
Prior to enrolment students are provided information about the RPL process relevant to their program of interest including detail of prerequisite requirements. Where an RPL application is received it is assessed and the student provided an individual learning plan (ILP) to address gaps, prior to enrolment.
RMT is committed to securing and reviewing advice and feedback from all its stakeholders involved in the delivery of its Training and Assessment services.
Clear and accurate advice is provided to all enrolling students at RMT. Initial contact, orientation and the commencement of studies is supported by the provision of timely information concerning enrolment procedures, vocational outcomes, fees, access and equity, guidance and support, complaints and appeals procedures and RPL arrangements or credit transfer.
RMT Management and staff conducts periodic reviews to ensure that it is compliant with all state and federal legislative requirements for RTO’s including but not limited to OH&S, Harassment, Discrimination, Equal Opportunity and Vocational Education and training legislation.
RMT Management and staff are committed to marketing its training and assessment services in an accurate, ethical and responsible manner ensuring that all clients are provided with timely and necessary information.
The complaints and appeals policy of RMT shall ensure that all complaints are dealt with in a constructive and timely manner. All complaints and appeals shall be reported in the weekly management meeting and client feedback forms shall be raised detailing the actions required to arrive at satisfactory resolve of each complaint and grievance.